When gaming stops being entertainment, that's when problems begin. ke99 believes responsible gaming means knowing yourself, respecting your limits, and keeping fun as fun. We're here for you — always.
At ke99, we want you to enjoy every moment — but safely and responsibly. Responsible Gaming isn't just about winning or losing; it's about understanding that gaming is entertainment, not a livelihood. When someone feels pressured to win money back or keeps playing to recover losses, that's a sign of a problem.
Ke99 offers a range of tools to help you play responsibly on our platform. From deposit limits to self-exclusion — each tool is designed to keep you in control. Because at ke99, a happy and healthy player is our greatest asset.
Many people in Bangladesh see online gaming as a fast track to getting rich — that's a serious misconception. ke99 is always transparent about the fact that every game carries a house edge. So set a budget, keep a clear head, and put the fun ahead of the expectation of winning.
If you feel gaming is having a negative impact on your life, reach out to our support team today.
Our Bengali-speaking team is available anytime to answer your questions.
To pause or close your account, contact support directly — action will be taken immediately.
Learn about the tools we provide to help you keep your gaming experience healthy and in check.
Set your own daily, weekly, or monthly deposit limits. Once set, no additional funds can be added beyond that limit.
Decide in advance how long you'll play. Once that time is up, ke99 will remind you to take a break.
Your session will automatically end after a set loss amount, preventing emotionally driven overspending.
Need to clear your head? Pause your account for anywhere from 24 hours to 30 days. No bets can be placed during this time.
For a longer break, choose self-exclusion. You can suspend your account for anywhere from 6 months to permanently.
View your full gaming history — time spent, amount spent. Full transparency, in your hands.
The first step to responsible gaming is knowing yourself. If you notice any of the signs below, take a break right away and get in touch with us.
Repeatedly placing bets to win back lost money is one of the most common signs of a gambling addiction.
Using money set aside for rent, food, or your family to place bets is extremely dangerous.
Feeling the need to hide your gaming habits is a clear sign that something isn't right.
Feeling irritable or uncomfortable when you can't game is a clear sign of dependency.
Neglecting daily responsibilities because gaming is always on your mind.
Borrowing money from friends, family, or your bank to fund gaming is a serious warning sign.
Think through the questions below honestly. If you answer "yes" to more than two, please speak with ke99 support.
Do you often end up spending more than your set budget?
After a loss, do you find yourself thinking "just one more" and keep placing bets?
Have you ever skipped sleep or meals because of gaming?
Have you tried to hide your gaming from someone close to you?
Can't stop gaming even when you're facing financial difficulties?
Are you starting to see gaming as a source of income?
Decide at the start of each month how much you're willing to spend on gaming. Make sure that amount comes from outside your household budget.
Set a daily time limit for your play. Use an alarm or ke99's built-in session timer to keep track.
Avoid gaming when you're feeling down, angry, or stressed. Decisions made in an emotional state are rarely the right ones.
"Just one more round and I'll make it back" — that's the most dangerous thought in gaming. If you're on a losing streak, stay calm and stop.
Take at least a 5–10 minute break every hour. Get up, drink some water, go for a short walk.
Gaming is purely for entertainment. It is not a source of income. Winning is a bonus, losing is normal — keep that mindset.
Start gaming safely on ke99. Use our tools, respect your limits, and enjoy every moment.